The Auto Body Association of Connecticut believes education of the consumer is an important part in the decision making process of auto body repair.  You may have some questions concerning the estimating/repair process... our Frequently Asked Questions (FAQ) page was designed with those questions in mind.

How to deal with an Auto Accident and the resulting Insurance Claim

If you are unfortunately in an automobile accident, one of the most important parts, and often one of the most confusing,  is understanding your rights with your insurance company.  This is why we have compiled the following list of documents to help educate and ensure that you receive the rights you deserve and paid for from the insurance companies.  You paid a premium price for your insurance policy and for the rights that came with it!  Don't let anyone take them away!!!

Ten Tips for Seeking Quality Auto Body Repair

Insurance Complaint Instructions

Insurance Complaint Form

Sample Insurance Complaint

Position Regarding “Reasonable and Customary” Complaints

Customer Questionaire Steering Information form

CT Insurance Dept. Bulletin No. CL-1 (March 17, 1987)

CT Insurance Dept. Bulletin No. CL-3 (July 23, 1997)